Customer Service Has Hit Rock Bottom and Everyone Is Sick of It (Video)
In this 12 December 2025 video, host Michael Bordenaro talks about how Customer Service in 2025 has hit rock bottom and everyone is sick of it. More people are unsatisfied with their purchase and/or service received than ever before and companies seem to care less. But all hope is not lost. There is something you can do about it.
https://youtu.be/Z5fQBF74UiQ
- 00:00 – Intro: Why Customer Service Is Completely Broken
- 00:45 – From Complaints to “Customer Rage”: The 2025 Survey
- 02:05 – The Four New Types of Consumer Anger
- 03:25 – The Numbers: Rage, Stress, and Revenge Behavior Explode
- 05:05 – Do the Wealthy Get Better Customer Service?
- 06:10 – Digital Complaints, Ghosting, and the Death of the Phone Call
- 07:20 – Politics, Boycotts, and Rising Uncivil Behavior
- 08:40 – Violence, Meltdowns, and Locked-Up Stores
- 10:20 – Shoplifting Surge, Security Crackdowns, and a Broken Cycle
- 11:35 – $600 Billion at Risk: How Bad Service Destroys Profits
- 12:45 – My $400 Italian Shoe Nightmare Begins
- 15:50 – Ghosted by Support & Why I’ll Never Buy From Them Again
- 19:20 – Dollar Stores: Built-In Bad Customer Service
- 21:20 – Fake Discounts, Price “Errors,” and Overcharging the Poor
- 24:10 – Why It’s Up to You to Catch the Rip-Offs
- 26:00 – Vote With Your Wallet: How Consumers Can Fight Back
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